Sr. Technical Support Engineer

Bluechip Computer Systems LLC


2 – 5 Years

Monthly Salary

AED 2,500 – 3,000 ($676 – $811)

Job Location

DubaiAbu Dhabi – United Arab Emirates


Any Graduation


Any Arab National, Indian, Filipino




2 Vacancies

Roles & Responsibilities

  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Monitoring network engineering performance to ensure system availability and reliability
  • Configuring and installing various network devices and services (e.g., routers, switches, firewalls, VPN, Cloud, Microsoft 365)
  • Performing network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations


  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Track computer system issues through to resolution, within agreed time limits
  • Discuss with clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to customers.
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients.

Desired Candidate Profile

  • Proven work experience as a Technical Support Engineer, Network Support Engineer, IT Help Desk Technician, or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of Server systems, Network devices and other tech products
  • Ability to diagnose and troubleshoot technical issues.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science, or relevant field
  • At last, one certification in Microsoft, Linux, Cisco, or similar technologies.
Click here to Apply:-

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